BlackOut

We want you to be completely satisfied with your purchase from us. If for any reason you are not satisfied, we offer a straightforward return and refund policy outlined below:

1. Eligibility: To be eligible for a return and refund, the item must be unused, in its original packaging, and in the same condition that you received it. Returns must be initiated within 7 days of the delivered date.

2. Return Process: To initiate a return, please contact our customer service team with your order number and details of the item you wish to return. We will provide you with instructions on how to proceed with the return.

3. Return Shipping: The buyer is responsible for covering the return shipping costs unless the return is due to our error (e.g., wrong item shipped, item arrived damaged). We recommend using a trackable shipping service to ensure that your return is received by us.

4. Refund Process: Once your return is received and inspected, we will notify you that we have received your returned item. If the return is approved, a refund will be processed to the original method of payment within 2 business days. Please note that shipping costs are non-refundable, and a restocking fee may apply in certain circumstances.

5. Refund Status: If you haven't received a refund within the expected timeframe, please first check your bank account or credit card statement. If the refund is still not reflected, please contact your bank or credit card company for further assistance.

6. Exchanges: We currently do not offer exchanges. If you wish to exchange an item for a different size, color, or style, we recommend initiating a return for a refund and placing a new order for the desired item.

7. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately with photos of the damaged or defective product. We will work with you to resolve the issue promptly, whether through a replacement, refund, or other appropriate solution.

We strive to make the return and refund process as seamless as possible for our customers. If you have any questions or concerns about our return and refund policy, please don't hesitate to reach out to our customer service team for assistance.

Thank you for choosing to shop with us! We strive to make your shopping experience as smooth and convenient as possible. Please take a moment to review our shipping policy:

1. Shipping Costs: The buyer is responsible for covering the shipping costs associated with their order. These costs will be calculated at checkout based on the selected shipping method and the destination of the package.

2. Shipping Methods: We offer various shipping methods to accommodate your needs, including standard shipping, expedited shipping, and international shipping options. You can choose the shipping method that best suits your preferences and timeline during the checkout process.

3. Processing Time: Once your order is placed, please allow 1-2 business days for processing before your items are shipped. During peak seasons or promotional periods, processing times may be slightly longer, but we will do our best to fulfill orders promptly.

4. Shipping Carriers: We partner with reliable shipping carriers to ensure that your orders are delivered safely and efficiently. Once your package is shipped, you will receive a tracking number via email, allowing you to monitor the progress of your delivery.

5. Shipping Restrictions: Please note that some items may be subject to shipping restrictions due to size, weight, or regulatory requirements. We will communicate any applicable restrictions clearly on the product page to avoid any surprises during the checkout process.

6. Shipping Address: It is the buyer's responsibility to provide accurate and complete shipping information at the time of checkout. Please double-check your shipping address to ensure that your order is delivered to the correct location.

7. Shipping Updates: We understand the importance of staying informed about the status of your order. If you have any questions or concerns about your shipment, please don't hesitate to reach out to our customer service team for assistance.

If you have any further questions about our shipping policy or require additional assistance, please feel free to contact us. Thank you for your understanding and cooperation!